Privacy Policy

Privacy Policy

Last updated: 28th August 2025

Back 2 Basics Health Coach respects your privacy and is committed to protecting your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in relation to how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We may collect the following types of personal information:

• Contact details – name, email address, phone number.
• Health information – information you provide during consultations, questionnaires, or programs.
• Payment information – processed securely by trusted third-party providers.
• Website usage data – such as cookies, IP addresses, and analytics data.
   

2. How We Collect Information

We collect information when you:

• Book consultations or health coaching sessions.
• Fill out forms, questionnaires, or sign up for resources.
• Communicate with us via phone, email, or social media.
• Use our website (cookies and analytics may apply).
   

3. Why We Collect and Use Your Information

We only collect personal information when it is reasonably necessary for our business activities, including:

• Delivering health coaching and related services.
• Personalising programs and advice.
• Processing payments and managing bookings.
• Sending you updates, resources, or newsletters (with your consent).
• Meeting legal and regulatory requirements.
   

Sensitive health information will only be collected with your consent and handled in strict confidence.

4. Disclosure of Personal Information

We will not sell or rent your personal information. We may disclose it only to:

• Trusted service providers (e.g. payment processors, booking systems, IT support).
• Health professionals involved in your care (with your consent).
  Regulators or authorities, if required by law.
   

5. Storage and Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage systems and limiting access to authorised personnel only.

We retain your information only as long as necessary to provide services or comply with legal obligations.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or outdated information.
• Withdraw consent for use of your sensitive health information (where applicable).
• Make a privacy complaint if you believe your rights have been breached.
   

Complaints can be directed to us (see below). If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Cookies and Website Data

Our website may use cookies and analytics tools (such as Google Analytics) to monitor traffic, improve user experience, and tailor content. You can disable cookies in your browser, but some site features may not function properly.

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies.

9. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please contact:

Back 2 Basics Health Coach
Email: back2basicshealthcoach@hotmail.com
Phone: 0429708939
Website: https://back2basicshealthcoach.com.au